Everything You Need for Smart Customer Support
Discover how Koi's comprehensive feature set transforms your website into an intelligent support hub with AI-powered responses, real-time communication, and seamless integrations.
Start Free TrialThree Intelligent Chat Modes
Each mode is designed to handle different customer interaction scenarios seamlessly
AI-Powered Chat Assistant
Advanced RAG system with vector embeddings for intelligent responses
- Retrieval Augmented Generation (RAG)
- Vector database integration
- Semantic search capabilities
- LLM-powered responses
- Context-aware conversations
Real-Time Staff Forwarding
Socket.io powered live agent support with intelligent routing
- Socket.io real-time communication
- Intelligent chat routing
- Staff availability detection
- Chat transfer capabilities
- Typing indicators & presence
Smart Offline Handling
Seamless offline experience with AI-assisted follow-ups
- Contact information capture
- Automated email responses
- AI-suggested replies
- Follow-up workflows
- Message prioritization
Powerful Integrations & Tools
Connect with your existing tools and workflows seamlessly
Knowledge Base Sources
- Confluence API integration
- PDF parsing & chunking
- Markdown file processing
- WYSIWYG content editor
Team Integrations
- Slack workspace integration
- Admin panel dashboard
- Third-party helpdesk tools
- Email service providers
Public Assets
- Auto-generated FAQ sites
- Searchable helpdesk
- Custom branding
- SEO optimization
Analytics & Insights
- Chat volume tracking
- AI performance metrics
- Response time analysis
- Customer satisfaction scores
Enterprise-Grade Technical Foundation
Built with modern technologies for scalability, security, and performance
Performance
Lightning-fast responses with optimized architecture
Security
Enterprise-grade security and compliance
Customization
Fully customizable to match your brand
Ready to Experience All Features?
Start your free trial today and discover how Koi can transform your customer support experience.