Transform Your Website Into a Smart Support Hub
Koi provides intelligent web chat integration with advanced RAG-powered AI, real-time staff forwarding via Socket.io, and comprehensive knowledge base management.
Hi! I'm Koi AI. How can I help you today?
What are your pricing plans?
We offer three plans: Starter ($29/mo), Pro ($99/mo), and Enterprise (custom). Would you like me to connect you with our sales team?
Three Intelligent Chat Modes
Koi adapts to your customers' needs with AI-powered responses, live agent support, and smart offline handling
RAG-Powered AI Assistant
Advanced Retrieval Augmented Generation system with vector embeddings and semantic search.
Real-Time Staff Forwarding
Socket.io-powered real-time communication with intelligent routing and AI-suggested responses.
Smart Offline Handling
Seamless offline experience with smart data collection and AI-assisted email responses.
Enterprise-Grade Architecture
Built with modern technologies for scalability, security, and performance
Socket.io Real-time
Bi-directional communication with typing indicators
Vector Database
Semantic search and embeddings storage
LLM Integration
OpenAI, Anthropic, or self-hosted models
Analytics Engine
Comprehensive chat and AI performance metrics
Ready to Transform Your Customer Support?
Join thousands of companies using Koi to provide exceptional customer experiences. Start your free trial today - no credit card required.
Trusted by Growing Companies
Join thousands of businesses that have transformed their customer support with Koi
How Koi Works
Get up and running in minutes with our simple 3-step process
Install Widget
Add our lightweight JavaScript snippet to your website. Takes less than 2 minutes to set up.
<script src="https://widget.koi.im/v1.js"></script>Upload Knowledge
Connect your Confluence, upload PDFs, or add content directly. Our AI learns from your data.
Go Live
Your intelligent chat is ready! Monitor conversations and improve responses over time.
What Our Customers Say
See how companies are transforming their customer support with Koi
"Koi reduced our support ticket volume by 60% in the first month. The AI responses are incredibly accurate and our customers love the instant help."
"The real-time handoff to our team is seamless. When AI can't help, our agents get full context immediately. Game changer for our workflow."
"Setup was incredibly easy. We had our knowledge base integrated and chat running in under an hour. The ROI has been fantastic."
Perfect for Every Industry
Koi adapts to your specific industry needs and use cases
SaaS Companies
Reduce support load with AI that understands your product documentation and can guide users through complex workflows.
- • Product onboarding assistance
- • Feature explanations
- • Billing and account support
E-commerce
Help customers find products, track orders, and resolve issues instantly with AI-powered shopping assistance.
- • Product recommendations
- • Order tracking
- • Return and refund support
Education
Provide 24/7 student support with AI that knows your curriculum, policies, and can answer common questions.
- • Course information
- • Enrollment assistance
- • Academic policy guidance
Healthcare
Streamline patient inquiries with HIPAA-compliant AI that can handle appointment scheduling and general questions.
- • Appointment scheduling
- • Insurance verification
- • General health information
Financial Services
Provide secure, compliant customer support with AI that understands financial products and regulations.
- • Account inquiries
- • Product information
- • Compliance guidance
Manufacturing
Support distributors and customers with technical documentation and product specifications instantly.
- • Technical specifications
- • Installation guides
- • Troubleshooting support
Enterprise-Grade Security & Compliance
Your data security is our top priority. Koi meets the highest industry standards for data protection and compliance.
End-to-End Encryption
All data encrypted in transit and at rest
Data Residency
Choose where your data is stored
Access Controls
Role-based permissions and SSO
Audit Logs
Complete activity tracking
Frequently Asked Questions
Everything you need to know about Koi
How quickly can I get Koi up and running?
Most customers are live within 30 minutes. Simply add our JavaScript snippet to your website, upload your knowledge base content, and you're ready to go. Our setup wizard guides you through each step.
What types of content can I upload to train the AI?
Koi supports PDFs, Markdown files, plain text, and direct Confluence integration. You can also manually add content through our WYSIWYG editor. The AI automatically processes and indexes all content for optimal search and response accuracy.
How does the handoff to live agents work?
When AI can't help or a customer requests human support, the conversation seamlessly transfers to your team via Slack or our admin dashboard. Agents receive full conversation context and AI-suggested responses to speed up resolution.
Is my data secure with Koi?
Absolutely. We're SOC 2 Type II certified, GDPR compliant, and offer HIPAA-ready deployments. All data is encrypted in transit and at rest, with role-based access controls and comprehensive audit logging.
Can I customize the chat widget to match my brand?
Yes! You can customize colors, fonts, positioning, and messaging to perfectly match your brand. Enterprise customers can also white-label the entire experience and use custom domains.
What happens if I exceed my plan limits?
We'll notify you before you reach your limits. You can upgrade your plan anytime or purchase additional conversation credits. We never cut off service unexpectedly - your customers always come first.